Shipping & Returns

SHIPPING
Standard delivery takes approximately 3-5 working days, please note during the Coronavirus pandemic there may be some delays in delivery times. 
Orders placed after 11am Saturday will be dispatched the following Monday.
Our custom and personalised range are handcrafted especially for you, because of this, despatch can take roughly 2-5 weeks. Once ordered, these pieces cannot be amended. Standard items ordered along with this piece will be sent out once the personalised piece has been made - if you would like them sooner, please order them separately. 
 
We have full trust in Royal Mail that your order will be with you promptly. However, during the Coronavirus pandemic, we are experiencing delays in delivery. Once we have posted your order, the delivery is beyond our control and down to Royal Mail. Please allow at least 10 days before contacting us regarding delivery of your order. Thank you for your understanding.
 
RETURNS
We hope that you love your pieces from us, however, we understand that this may not always be the case. If you have any items you are unhappy with, we will refund you as long as we receive it within 30 days of date of dispatch and it meets our criteria. If 30 days have gone by since we dispatched your order, unfortunately we can’t offer you a refund or exchange.
Please note, personalised/custom items cannot be returned, refunded or exchanged due to the fact that they are handcrafted specifically for you. Earrings cannot be returned, refunded or exchanged either for hygiene reasons.
 
To be eligible for a return, your item must be unused and in the same condition that you received it, including the packaging. Discolouration and/or tarnishing caused by general wear and tear, perfumes, chemicals, bleaching or heat exposure is not a fault. If there is any fault with your item you must notify us within 24 hours of receiving the goods or you will not be eligible for a refund.
If you wish to make a return please contact us to receive further instructions on how to do so.
 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You should consider using a trackable shipping service and obtain proof of postage. We cannot guarantee that we will receive your returned item.
Exchanges
We will be more than happy to exchange an item you have ordered for a different size or colour. You will need to return your item to us and we will post a new one out to you as soon as we receive your return and have the new item in stock. Please contact us to arrange this.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.